Shipping Policy

Last Updated: 23/05/2026

At Pawlure, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. This Shipping Policy outlines our processing times, delivery methods, and other important information relating to the shipment of orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, or public holidays, processing times may take slightly longer. If there is a significant delay, we will contact you by email.

Delivery Times

The estimated delivery time for most orders is 5–15 business days after dispatch.

Delivery times are estimates only and may vary depending on factors such as:

• Recipient location;
• Customs clearance procedures;
• Weather conditions;
• Carrier delays;
• Periods of high demand.

We cannot guarantee exact delivery dates.

Shipping Costs

Shipping costs, where applicable, will be displayed during checkout before your order is confirmed.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

Tracking updates may take between 24 and 72 hours to appear in the carrier's system.

If you do not receive your tracking information or experience difficulties tracking your shipment, please contact us at contact@pawlureshop.com.

Delivery Address

It is the customer's responsibility to provide complete and accurate delivery information at the time of purchase.

We are not responsible for delays, lost parcels, or incorrect deliveries resulting from inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your delivery address after placing your order, please contact us immediately. We will make every effort to update the information before the order is dispatched.

Orders Marked as Delivered

If the tracking information shows that your order has been delivered but you have not received it:

• Check with family members, neighbours, or your building reception;
• Contact your local delivery carrier for further information;
• If you are still unable to locate the parcel, please contact us.

Whilst we will do our best to assist, we cannot guarantee refunds or replacements for orders marked as delivered by the carrier.

Customs Duties and Taxes

Depending on the destination country, your order may be subject to customs duties, import taxes, or other government charges.

These charges are the responsibility of the customer unless otherwise stated at the time of purchase.

Delivery Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Customs inspections;
• Strikes or industrial action;
• Severe weather conditions;
• Carrier or logistics disruptions;
• Force majeure events.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact us:

Pawlure
Email: contact@pawlureshop.com