Frequently Asked Questions

1. Do you ship internationally?

Yes, we offer international shipping to a wide range of countries. Delivery times may vary depending on the destination and local customs procedures.

Shipping costs, where applicable, will be calculated and displayed at checkout before the order is confirmed.

If you have any questions regarding delivery to your country, please contact us at contact@pawlureshop.com.

2. What payment methods are accepted?

The following secure payment methods are accepted:

• Visa

• Mastercard

• American Express

• JCB

• Discover

• Diners Club

• Apple Pay

• Google Pay

All payments are processed through secure payment systems to ensure the protection of personal information and transactions.

3. How long does delivery take?

Most orders are delivered within 5–15 business days after dispatch. Delivery times may vary depending on your location and other factors beyond our control.

4. How can an order be tracked?

Once your order has been dispatched, you will receive an email containing a tracking number and instructions on how to track your parcel.

5. The tracking information has not been updated. What should be done?

Tracking updates can take between 24 and 72 hours to appear in the carrier's system. If there are no updates after this period, please contact our support team for assistance.

6. What should be done if the delivery address was entered incorrectly?

Please contact us as soon as possible at contact@pawlureshop.com. If the order has not yet been dispatched, we will do our best to update the address.

7. Can an item be returned?

Yes. Eligible items may be returned within 30 days of delivery in accordance with our Returns Policy. Please contact our support team before sending any items back.

8. What happens if a damaged, defective, or incorrect item is received?

If an order arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery and provide photographs of the item and packaging. The case will be reviewed and an appropriate solution will be provided.

9. How long does it take to receive a refund?

Once approved, refunds are issued to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, depending on the bank or payment provider.

10. How can customer support be contacted?

For any questions regarding an order, products, or store policies, please contact:

Email: contact@pawlureshop.com

Our team will be happy to assist and will respond as quickly as possible.