Refund Policy

Last Updated: 23/05/2026

At Pawlure, we are committed to ensuring customer satisfaction. If you are eligible for a refund, please review the following policy for details on how refunds are processed.

Refund Eligibility

You may be eligible for a refund if:

• Your order arrives damaged
• Your order arrives defective
• You receive an incorrect item
• Your return request has been approved and the returned item has passed inspection
• Your order cannot be delivered due to circumstances within our control

All refund requests are reviewed on a case-by-case basis.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item ordered, please contact us within 7 days of delivery.

To help us assess your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

After reviewing the information, we will determine the most appropriate resolution.

Refund Without Return

For products that arrive damaged, defective, or incorrect, we may, at our sole discretion, offer a full refund without requiring the item to be returned.

If approved, you may keep the product and receive a refund of the amount paid.

This option is available only for eligible claims involving damaged, defective, or incorrect items and may require photographic evidence for verification.

Returned Items Refunds

If a return has been approved under our Returns Policy, your refund will be processed after the returned item has been received and inspected.

The item must meet all return eligibility requirements outlined in our Returns Policy.

Processing Time

Once a refund has been approved, it will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account again.
2. Contact your bank or card issuer, as processing times may vary.
3. If you still have not received your refund, please contact us at contact@pawlureshop.com.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

If a cancellation request is approved, a full refund will be issued to the original payment method.

Once an order has been dispatched, it can no longer be cancelled and must follow the applicable return process.

Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• The customer changes their mind after the return period has expired
• The item has been used, damaged, or altered by the customer
• Incorrect shipping information was provided by the customer
• Delivery delays caused by circumstances beyond our control, including customs inspections, severe weather, carrier disruptions, or other unforeseen events

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:

Pawlure
Email: contact@pawlureshop.com